UHaul on Mass Ave (Boston, Massachusetts) sucks
It seems like everytime I use this place I am unhappy about something.
This time they charged me $10 for insurance without asking me if I wanted it. I tried calling them and spent a life time on hold. The person I was talking to kept putting me on hold. Than sent me to "corporate customer service" when I wanted that $10 back. "Corporate customer service" never answered the phone.
The times in which this kid didn't have me on hold I heard all sorts of chatting in the backgroud. I was at the location twice that day, and neither time did they have more than one customer at a time. So I know it was all the workers standing around talking to each other.
I didn't have time to go visit in person, so instead I will take 5 minutes here and flame them instead. I can't believe that I am going to lose $10 because I don't have the time to argue with these people.
This time they charged me $10 for insurance without asking me if I wanted it. I tried calling them and spent a life time on hold. The person I was talking to kept putting me on hold. Than sent me to "corporate customer service" when I wanted that $10 back. "Corporate customer service" never answered the phone.
The times in which this kid didn't have me on hold I heard all sorts of chatting in the backgroud. I was at the location twice that day, and neither time did they have more than one customer at a time. So I know it was all the workers standing around talking to each other.
I didn't have time to go visit in person, so instead I will take 5 minutes here and flame them instead. I can't believe that I am going to lose $10 because I don't have the time to argue with these people.
posted by pos7ed at 8:20 PM
3 Comments:
ive moved about 5 times in the last ten years and every experience ive ever haad with uhaul has been painful.they dont usually answer the phones.nobody really speaks english. and i feel like im mihgt get mugged in the yard where the trucks are.its the brighton one.lets just say there arent many harvard grads working at uhaul
I've not had good experiences with that location, either. Last time I was there, I waited in line forever.
Oh yeah, they suck alright... Totally disorganized, a line that is way too long and employees that are rude and actively don't care. Never again. I now use other truck rental companies (eg Budget) which are considerably better, and will *never* go back to U-Haul.
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